Terms and Conditions

Services and support; limitations of AI

1. Subject to the terms and conditions of this Agreement, Vornoy will use commercially reasonable efforts to provide Customer with access to the Services through the internet. The Services are subject to modification from time to time at Vornoy’s sole discretion, for any purpose deemed appropriate by Vornoy. Vornoy will use reasonable efforts to give Customer prior written notice of any such modification that would reasonably be expected to materially adversely affect Customer.
2. Vornoy reserves the right to suspend Customer’s access to the Services: (i) for scheduled or emergency maintenance, or (ii) in the event Customer is in breach of this Agreement, including failure to pay any amounts due to Vornoy.
3. Customer may have the opportunity to interact with certain features of the Services that leverage artificial intelligence and machine learning capabilities (“AI”). Any advice or information that Customer receives from these AI features are generated electronically using AI, and are not generated by a human. AI is a rapidly evolving field, and Vornoy is working to improve its AI offerings by making them more accurate, reliable, and beneficial. However, given the probabilistic nature of AI, the use of AI features within the Services may yield inaccurate results or incorrect advice in some situations. Customer acknowledges and agrees that relying upon any information generated through AI features without first verifying the accuracy of such information with a qualified human could cause harm, including but not limited to legal, financial, and physical harm, for which Vornoy is not responsible or liable.
4. From time to time, Vornoy may make available beta, preview, trial, or evaluation features or access to the Services without additional Fees, as designated in the Order Form (“Beta Services”). Notwithstanding anything to the contrary, Beta Services are provided “as is” and without warranty of any kind. Beta Services are provided for evaluation and testing purposes only, may be modified, limited, or discontinued at any time by Vornoy in its sole discretion, and may be subject to additional limitations or terms made available by Vornoy.

Restrictions and responsibilities

1. Customer will not, and will not permit any third party to: (i) reverse engineer, decompile, disassemble or otherwise attempt to discover or obtain the source code, object code or underlying structure, ideas or algorithms of the Services or any software, documentation or data related to the Services (“Software”) (provided that reverse engineering is prohibited only to the extent such prohibition is not contrary to applicable law); (ii) modify, translate, or create derivative works based on the Services or Software; (iii) use the Services or Software for timesharing or service bureau purposes or for any purpose other than its own internal use for its own internal benefit; (iv) use the Software or Services in any infringing, defamatory, harmful, fraudulent, illegal, deceptive, threatening, harassing, or obscene way; (v) use the Services or Software other than in accordance with this Agreement and in compliance with all applicable laws, regulations and rights (including but not limited to those related to privacy, intellectual property, consumer and child protection, SPAM, text messaging, obscenity or defamation); or (vi) include any irrelevant, unnecessary, fraudulent, or deceptive terms or instructions into the Services in attempts to “break,” steer, or otherwise attempt to solicit results from the AI features that would violate this Agreement or any applicable laws.
2. Vornoy will obtain and process certain content/data provided by or on behalf of Customer (“Content”) to perform its obligations under this Agreement. Customer and its licensors will (and Customer hereby represents and warrants that they do) have and retain all right, title and interest (including, without limitation, sole ownership of) all Content contributed to the Services and the intellectual property rights with respect to that Content, and Customer has obtained all applicable and necessary consents from all persons whose Content (including personally identifiable Content) may be processed in connection with the Services (“Necessary Consents”).
3. Customer will cooperate with Vornoy in connection with the performance of this Agreement by making available such personnel and information as may be reasonably required, and taking such other actions as Vornoy may reasonably request. Customer will also cooperate with Vornoy in establishing a password or other procedures for verifying that only designated employees of Customer have access to any administrative functions of the Services.
4. Customer will designate an employee who will be responsible for all matters relating to this Agreement (“Primary Contact”). Customer may change the individual designated as Primary Contact at any time by providing written notice to Vornoy.
5. Customer hereby agrees to indemnify and hold harmless Vornoy against any damages, losses, liabilities, settlements and expenses (including without limitation costs and attorneys’ fees) in connection with any claim or action that arises from an alleged violation by Customer of this Agreement or otherwise from Customer’s use of Services, including any dispute related to Content and/or Customer’s failure to obtain any Necessary Consents. Although Vornoy has no obligation to monitor Content, Vornoy may do so and may remove any such Content or prohibit or suspend any use of the Services it believes may be (or is alleged to be) in violation of this Agreement, or that may infringe or violate rights of a third party.
6. Customer is responsible for maintaining the security of Customer’s account, passwords (including but not limited to administrative and user passwords) and files, and for all uses of Customer’s account with or without Customer’s knowledge or consent.
7. Customer acknowledges and agrees that the Services may operate on or with or using application programming interfaces (APIs) and/or other services operated or provided by third parties (“Third Party Services”). Vornoy is not responsible for the operation of any Third Party Services nor the availability or operation of the Services to the extent such availability and operation is dependent upon Third Party Services. Customer is solely responsible for procuring any and all rights necessary for it to access Third Party Services and for complying with any applicable terms or conditions thereof. Vornoy does not make any representations or warranties with respect to Third Party Services or any third party providers. Any exchange of data or other interaction between Customer and a third party provider is solely between Customer and such third party provider and is governed by such third party’s terms and conditions.

Confidentiality

1. Each party (the “Receiving Party”) understands that the other party (the “Disclosing Party”) has disclosed or may disclose information relating to the Disclosing Party’s technology or business (hereinafter referred to as “Proprietary Information” of the Disclosing Party).
2. The Receiving Party agrees: (i) not to divulge to any third person any such Proprietary Information, (ii) to give access to such Proprietary Information solely to those employees with a need to have access thereto for purposes of this Agreement, and (iii) to take the same security precautions to protect against disclosure or unauthorized use of such Proprietary Information that the party takes with its own proprietary information, but in no event will a party apply less than reasonable precautions to protect such Proprietary Information. The Disclosing Party agrees that the foregoing will not apply with respect to any information that the Receiving Party can document (a) is or becomes generally available to the public without any action by, or involvement of, the Receiving Party, or (b) was in its possession or known by it prior to receipt from the Disclosing Party, or (c) was rightfully disclosed to it by a third party, or (d) was independently developed without use of any Proprietary Information of the Disclosing Party. Nothing in this Agreement will prevent the Receiving Party from disclosing the Proprietary Information pursuant to any judicial or governmental order, provided that the Receiving Party gives the Disclosing Party reasonable prior notice of such disclosure to contest such order. Notwithstanding anything to the contrary, Vornoy may aggregate data related to the Services and Customer’s use thereof and use such aggregated data to evaluate and improve the Services and otherwise for its business purposes; such aggregated data is not Customer’s Proprietary Information.
3. Both Parties will have the right to disclose the existence but not the terms and conditions of this Agreement, unless such disclosure is approved in writing by both Parties prior to such disclosure, or is included in a filing required to be made by a Party with a governmental authority (provided such party will use reasonable efforts to obtain confidential treatment or a protective order), or is made on a confidential basis as reasonably necessary to potential investors or acquirors.

Intellectual property rights

1. Except as expressly set forth herein, Vornoy alone (and its licensors, where applicable) retains all intellectual property rights (i) relating to the Services or the Software and (ii) any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by Customer or any third party relating to the Services and/or the Software (collectively, “Feedback”). Customer hereby assigns all right, title, and interest in and to any Feedback to Vornoy; notwithstanding anything else, Feedback is Vornoy’s Proprietary Information, deemed disclosed by Vornoy and to which the exception in Section 3.2(b) does not apply.
2. Vornoy hereby grants Customer a non-exclusive, nontransferable, revocable right to use the Resulting Data for its internal analysis purposes only. This Agreement is not a sale and does not convey to Customer any rights of ownership in or related to the Services. Notwithstanding anything to the contrary in the Agreement, Customer shall not use, nor permit any third party to use, the Services or Resulting Data, in whole or in part to directly or indirectly train, develop, fine-tune, or otherwise improve any machine learning, deep learning, neural network, large language model, generative AI, or similar computational systems designed to perform tasks that typically require human intelligence.

Payment of fees

1. Customer will pay Vornoy the applicable fees as set forth on the Order Form (the “Fees”). If Customer’s use of the Services exceeds the Service Capacity set forth on the Order Form (if any), Customer will be invoiced at the end of each calendar month for the excess usage over the Service Capacity, at the rate set forth on the Order Form, and Customer agrees to pay the additional fees without any right of set-off or deduction. To the extent applicable and mutually agreed by the parties, Customer will pay Vornoy for additional services, such as integration fees or other consulting fees. All payments will be made in accordance with the Payment Schedule and the Method of Payment. If not otherwise specified, payments are due on or before the date of the Subscription Period.
2. Unpaid Fees are subject to a finance charge of one percent (1.0%) per month, or the maximum permitted by law, whichever is lower, plus all expenses of collection, including reasonable attorneys’ fees. Fees under this Agreement are exclusive of all taxes, including national, state or provincial and local use, sales, value-added, property and similar taxes, if any. Customer agrees to pay such taxes (excluding US taxes based on Vornoy’s net income) unless Customer has provided Vornoy with a valid exemption certificate. In the case of any withholding requirements, Customer will pay any required withholding itself and will not reduce the amount payable to Vornoy on account thereof.

Term; termination

1. Subject to earlier termination as provided below, this Agreement is for the Service Term as specified in the Order Form.
2. In the event of any material breach of this Agreement (including any failure to pay), the non-breaching party may terminate this Agreement by giving thirty (30) days (or ten (10) days in the case of nonpayment) prior written notice to the breaching party; provided, however, that this Agreement will not terminate if the breaching party has cured the breach prior to the expiration of such thirty-day period.
3. Either party may terminate this Agreement, without notice, (i) upon the institution by or against the other party of insolvency, receivership or bankruptcy proceedings, (ii) upon the other party’s making an assignment for the benefit of creditors, or (iii) upon the other party’s dissolution or ceasing to do business.
4. Sections 2.5 and 3–10 will survive termination of this Agreement. Following termination, Customer may continue to use Resulting Data that it generated prior to termination of this Agreement, in accordance with all restrictions set forth herein.

Warranty disclaimer

THE SERVICES, RESULTING DATA, AND VORNOY PROPRIETARY INFORMATION AND ANYTHING PROVIDED IN CONNECTION WITH THIS AGREEMENT ARE PROVIDED “AS-IS,” WITHOUT ANY WARRANTIES OF ANY KIND. VORNOY (AND ITS AGENTS, AFFILIATES, LICENSORS AND SUPPLIERS) HEREBY DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

Limitation of liability

IN NO EVENT WILL VORNOY (OR ANY OF ITS AGENTS, AFFILIATES, LICENSORS OR SUPPLIERS) BE LIABLE FOR ANY INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THE SERVICES OR ANYTHING PROVIDED IN CONNECTION WITH THIS AGREEMENT, THE DELAY OR INABILITY TO USE THE SERVICES OR ANYTHING PROVIDED IN CONNECTION WITH THIS AGREEMENT OR OTHERWISE ARISING FROM THIS AGREEMENT, INCLUDING WITHOUT LIMITATION, LOSS OF REVENUE OR ANTICIPATED PROFITS OR LOST BUSINESS OR LOST SALES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN IF VORNOY HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. THE TOTAL LIABILITY OF VORNOY, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY), OR OTHERWISE, WILL NOT EXCEED, IN THE AGGREGATE, THE LESSER OF (I) ONE THOUSAND DOLLARS, OR (II) THE FEES PAID TO VORNOY HEREUNDER IN THE THREE MONTH PERIOD ENDING ON THE DATE THAT A CLAIM OR DEMAND IS FIRST ASSERTED. THE FOREGOING LIMITATIONS WILL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.

Export and government matters

Notwithstanding anything else, Customer may not provide to any person or export or re-export or allow the export or re-export of the Services or any software or anything related thereto or any direct product thereof (collectively “Controlled Subject Matter”), in violation of any restrictions, laws or regulations of the United States Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control, or any other United States or foreign agency or authority. Without limiting the foregoing, Customer acknowledges and agrees that the Controlled Subject Matter will not be used or transferred or otherwise exported or re-exported to countries as to which the United States maintains an embargo (collectively, “Embargoed Countries”), or to or by a national or resident thereof, or any person or entity on the U.S. Department of Treasury’s List of Specially Designated Nationals or the U.S. Department of Commerce’s Table of Denial Orders (collectively, “Designated Nationals”). The lists of Embargoed Countries and Designated Nationals are subject to change without notice. Use of the Service is a representation and warranty that the user is not located in, under the control of, or a national or resident of an Embargoed Country or Designated National. The Controlled Subject Matter may use or include encryption technology that is subject to licensing requirements under the U.S. Export Administration Regulations. As defined in FAR section 2.101, any software and documentation provided by Vornoy are “commercial items” and according to DFAR section 252.2277014(a)(1) and (5) are deemed to be “commercial computer software” and “commercial computer software documentation.” Consistent with DFAR section 227.7202 and FAR section 12.212, any use, modification, reproduction, release, performance, display, or disclosure of such commercial software or commercial software documentation by the U.S. Government will be governed solely by the terms of this Agreement and will be prohibited except to the extent expressly permitted by the terms of this Agreement.

Miscellaneous

If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that this Agreement will otherwise remain in full force and effect and enforceable. This Agreement is not assignable, transferable or sublicensable by Customer except with Vornoy’s prior written consent. Vornoy may transfer and assign any of its rights and obligations under this Agreement freely. Both parties agree that this Agreement is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of this Agreement, and that all waivers and modifications must be in a writing signed by both parties, except as otherwise provided herein. No agency, partnership, joint venture, or employment is created as a result of this Agreement and Customer does not have any authority of any kind to bind Vornoy in any respect whatsoever. In any action or proceeding to enforce rights under this Agreement, the prevailing party will be entitled to recover costs and attorneys’ fees. All notices under this Agreement will be in writing and will be deemed to have been duly given when received, if personally delivered; when receipt is electronically confirmed, if transmitted by e-mail; and upon receipt, if sent by certified or registered mail (return receipt requested), postage prepaid. Vornoy will not be liable for any loss resulting from a cause over which it does not have direct control. This Agreement will be governed by the laws of the State of Delaware without regard to its conflict of laws provisions. The federal and state courts sitting in New Castle County, Delaware will have proper and exclusive jurisdiction and venue with respect to any disputes arising from or related to the subject matter of this Agreement, provided that either party may seek injunctive relief in any court of competent jurisdiction. Vornoy is permitted to use Customer’s logo and to disclose that Customer is one of its customers to any third-party at its sole discretion.